Some products have additional return requirements. See below for notes
specific to the item in question. Special order and quantity discounted items
are not able to be returned except in case of manufacturing defects. In general,
you can return an item you purchased from us for a refund of the original item
price (does not include shipping) if the following conditions are met:
1) The item must still be in the original packaging and in a resalable state,
2) the item must be returned within 30 days of purchase.
If the item you received from us is defective in someway, we will gladly send you a replacement upon receipt of the returned defective item.
For DVDs and VHS tapes, the seal or shrink-wrap must still be intact. Once the seal is broken, it can only be returned for a replacement of the same item.
The item must still be in the original packaging or in a resalable state.
If you need to return the item you purchased from us, please call us at (702) 885-4042 or email firstname.lastname@example.org to request an RMA number to include in your return. Including the RMA number will ensure that you receive any credit due. Once we receive your item we will contact you and confirm what action was taken.
All returns should be sent using a trackable method to:
PO Box 95771
Las Vegas, NV 89193
The Online Store uses secure transaction processing so your credit card is protected from unauthorized use. We use 128 bit encryption for information transmitted from you to us and from us to the transaction processing facility. Additionally we do not store your credit card information, making your use of our online store extremely secure.
If you'd prefer to place your order by mail or phone, use the printable order form or fill in a blank one by hand, mail it and your payment to Returns, PO Box 95771, Las Vegas, NV 89193, or call us at (702) 885-4042 to place your order. If we are unavailable when you call, please leave your number and the best time to call you back. We accept Visa, Mastercard, Discover, and American Express, as well as personal checks and money orders. Orders paid for with check or money order are succeptable to being held for payment to clear.
We guarantee 100% satisfaction on purchases from our Online Store. If you are not completely satisfied with your purchase, please let us know. We will make every effort to meet your expectation. You can also return it to us for a refund of the original item price (does not include shipping). Please refer to our Return Policy for details.
Most orders will ship within 1 to 2 days, unless a special lead time is stated. If a product cannot ship within the estimated lead time, we will contact you and let you know.
NOTE: The lead time estimate does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.
For the most part, items can be shipped anywhere, using the ship method you choose from our site. However, a few items have restrictions on the ship methods available or the countries to which they can be shipped. The shopping cart takes into account any such restrictions so if you can select it, we should be able to do it. If an option is unavailable, i.e. International Shipping, then we simply cannot offer it at this time.
Be aware that an additional shipping charge applies for US shipments outside of the continent.
Shipping to Canada is available on some products. For these orders, we can guarantee shipment but not transit time or delivery since we cannot track shipments all the way to the customer's door. By placing an order with the Canada shipping option, you agree to these terms.
The availability estimate on each item's product detail page describes the item's inventory status. Items listed as "Available" are in stock and can be shipped out once your order is processed. For more information about our availability estimates, please refer to the list below.
Available: This means the item is in stock and available to ship out once your order is processed.
Preorder: This means the item has not been released yet, but you can still place an order for it. Please refer to our Preorder Policy.
Backorder: This means the item is not currently available but is expected to be available again in the future. Please refer to our Backorder Policy.
Unavailable: This means the item is no longer available, but may be available from another source. If we know one, we usually recommend them so that ultimately you can still obtain the item, even if not from us.
Backordered items are not currently available, but are expected to be available again in the future. Estimates on when an item will be in stock again are rarely available from our supplier. If your need for the item is time-sensitive, ordering a product that is backordered is not recommended. To ensure valid payment, your payment will be processed as a deposit at the time of order placement, not when the product ships. You have the option of canceling your order at anytime up until the time it ships. For cancellations after the product has shipped, please refer to our Return Policy.
Preordered items have not been released yet, but you can still place an order for them so you can get them as soon as they become available. Refer to the release date for an estimate of how long before the item is expected to be available. To ensure valid payment, your payment will be processed as a deposit at the time of order placement, not when the product ships. You have the option of canceling your order at anytime up until the time it ships. For cancellations after the product has shipped, please refer to our Return Policy.
Here at Drive-On-In, we take your privacy seriously. Most of our web pages can be visited without leaving any personal information about yourself. In certain instances you may be asked to identify yourself to gain access to specific resources. Certain transactions (notably with our online store) require that a cookie be sent to your computer so that your individual choices can be retained.
When you are asked to provide information, we will tell you how we intend to use the information. If you choose not to provide personal information, you will still be able to access most of our on-line resources. Drive-On-In will not disclose information regarding you (such as name, address and phone number) or your order. The information pertaining to products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.
Cookies are used primarily to follow your session. They may also be used for 'keep me logged in' or similar features that require us to know when you are visiting
If you block session cookies for the site you will not be able to login or use the shopping cart. General functionality of the site such as searching and browsing the content should still work properly for you.
If you choose to join one of our mailing lists, you will receive occasional email updates of interest to the list you joined. Each mailing list allows you to unsubscribe at any time. If you choose to submit images, commentary, or updates to our database, simply let us know if you'd prefer that your contribution remain anonymous and we should not use your name on our credits page where we list contributors.
To help cover operating costs and maintenance we do display advertising from third party advertising networks. We do not share your identity with them, and only allow a small piece of code to be included on our site to display the advertisment. They fall under Third Party Internet Sites below.
Third party Internet sites and services accessible through this site have separate privacy and data collection practices, independent of Drive-On-In. Drive-On-In has no responsibility or liability for these independent policies or actions.
We do use products/tools from Google for to help use with analytics and ad serving. Please refer to their privacy policies, and if you figure out anything they are not watching, please let us know.
For additional information please contact us.