Online Store Policy

Return Policy

General Requirements

Some products have additional return requirements. See below for notes specific to the item in question. Special order and quantity discounted items are not able to be returned except in case of manufacturing defects. In general, you can return an item you purchased from us for a refund of the original item price (does not include shipping) if the following conditions are met:
1) The item must still be in the original packaging and in a resalable state,
2) the item must be returned within 30 days of purchase.

Manufacturing Defects

If the item you received from us is defective in someway, we will gladly send you a replacement upon receipt of the returned defective item.

Movie Return Policy

For DVDs and VHS tapes, the seal or shrink-wrap must still be intact. Once the seal is broken, it can only be returned for a replacement of the same item.

Book Return Policy

The item must still be in the original packaging or in a resalable state.

RMA Numbers

If you need to return the item you purchased from us, please call us at (702) 885-4042 or email vasb@qevir-ba-va.pbz to request an RMA number to include in your return. Including the RMA number will ensure that you receive any credit due. Once we receive your item we will contact you and confirm what action was taken.

All returns should be sent using a trackable method to:

Returns
PO Box 95771
Las Vegas, NV 89193

Online Security

Secure Transaction Processing

The Online Store uses secure transaction processing so your credit card is protected from unauthorized use. We use 128 bit encryption for information transmitted from you to us and from us to the transaction processing facility. Additionally we do not store your credit card information, making your use of our online store extremely secure.

Alternative Order Options

If you'd prefer to place your order by mail or phone, use the printable order form or fill in a blank one by hand, mail it and your payment to Returns, PO Box 95771, Las Vegas, NV 89193, or call us at (702) 885-4042 to place your order. If we are unavailable when you call, please leave your number and the best time to call you back. We accept Visa, Mastercard, Discover, and American Express, as well as personal checks and money orders. Orders paid for with check or money order are succeptable to being held for payment to clear.

Satisfaction Guarantee

We guarantee 100% satisfaction on purchases from our Online Store. If you are not completely satisfied with your purchase, please let us know. We will make every effort to meet your expectation. You can also return it to us for a refund of the original item price (does not include shipping). Please refer to our Return Policy for details.

Shipping Policy

Most orders will ship within 1 to 2 days, unless a special lead time is stated. If a product cannot ship within the estimated lead time, we will contact you and let you know.

NOTE: The lead time estimate does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.

For the most part, items can be shipped anywhere, using the ship method you choose from our site. However, a few items have restrictions on the ship methods available or the countries to which they can be shipped. The shopping cart takes into account any such restrictions so if you can select it, we should be able to do it. If an option is unavailable, i.e. International Shipping, then we simply cannot offer it at this time.

Shipments to United States, Non-Continental

Be aware that an additional shipping charge applies for US shipments outside of the continent.

Shipments to Canada

Shipping to Canada is available on some products. For these orders, we can guarantee shipment but not transit time or delivery since we cannot track shipments all the way to the customer's door. By placing an order with the Canada shipping option, you agree to these terms.

Availability

The availability estimate on each item's product detail page describes the item's inventory status. Items listed as "Available" are in stock and can be shipped out once your order is processed. For more information about our availability estimates, please refer to the list below.

Available: This means the item is in stock and available to ship out once your order is processed.

Preorder: This means the item has not been released yet, but you can still place an order for it. Please refer to our Preorder Policy.

Backorder: This means the item is not currently available but is expected to be available again in the future. Please refer to our Backorder Policy.

Unavailable: This means the item is no longer available, but may be available from another source. If we know one, we usually recommend them so that ultimately you can still obtain the item, even if not from us.

Backorders

Backordered items are not currently available, but are expected to be available again in the future. Estimates on when an item will be in stock again are rarely available from our supplier. If your need for the item is time-sensitive, ordering a product that is backordered is not recommended. To ensure valid payment, your payment will be processed as a deposit at the time of order placement, not when the product ships. You have the option of canceling your order at anytime up until the time it ships. For cancellations after the product has shipped, please refer to our Return Policy.

Preorders

Preordered items have not been released yet, but you can still place an order for them so you can get them as soon as they become available. Refer to the release date for an estimate of how long before the item is expected to be available. To ensure valid payment, your payment will be processed as a deposit at the time of order placement, not when the product ships. You have the option of canceling your order at anytime up until the time it ships. For cancellations after the product has shipped, please refer to our Return Policy.